Praava Health is HIRING!!!

Position: Telemarketing Executive

Department: Patient Experience

Experience: 6 months – 1 year

Working Days: Sunday – Thursday (10 am – 6 pm)

Location: Banani, Dhaka

Job Context:

The major purpose of the Telemarketing Executive is to work towards achieving weekly, monthly, and quarterly sales targets. He/ She is accountable for the delivery of high-quality professional services in accordance with the mission, core values, and purposes of Praava Health Ltd.

Key Responsibilities:

• Work towards achieving weekly, monthly, and quarterly sales targets
• Conduct outbound calls to potential and existing clients to generate revenue
• Identify and qualify leads through effective questioning and understanding of patient needs
• Maintain accurate and up-to-date records of patient interactions in the CRM system
• Provide regular reports on telemarketing activities, including lead generation and conversion rates
• Provide feedback to the Contact Center and marketing teams for continuous improvement
• Obtains patient information for registration, appointment scheduling, and home sample collection
• Document all call information according to standard operating procedures while serving patients in Inbound and Outbound calls
• Managing Internal stakeholders
• Informs patients by explaining procedures, answering questions, and generally providing information about Praava and its services
• Follow-up customer calls where necessary
• Regular ensure to send SMS and email as per protocol

Qualifications:

• Current students or Graduation completed or Masters in any discipline

Experience:

• Minimum 6 months- 1 year of experience in telemarketing
• Preferably in the Healthcare industry, experiences