Interactive Cares is Hiring Quality Assurance Executive

Job Title: Executive

Department: Quality Assurance

Location: Square Tower, Bashundhara Goli, Science Laboratory, Dhaka

Salary: 20k-30k

Position Type: Full-time

Experience: 1 Year

As a Quality Assurance Executive within our dynamic organization, your primary mission will be to ensure the highest quality standards for our diverse range of educational offerings, including pre-recorded courses, master classes, career paths, third-party hiring solutions, and corporate training programs. You will play a key role in safeguarding our reputation for excellence and in enhancing user satisfaction by meticulously evaluating and improving the quality of our products and services.

Key Responsibilities:

Quality Monitoring and Evaluation:

• Develop and implement quality assurance policies and procedures for evaluating the educational content and delivery of our services.
• Conduct regular audits of our courses, software, and user interfaces to identify areas for improvement.

Feedback Implementation:

• Collaborate with content creators, instructional designers, and technology teams to incorporate user feedback and ensure content accuracy, relevance, and user engagement.
• Facilitate the resolution of quality-related issues, providing detailed feedback and recommendations to relevant teams.

Compliance and Standards:

• Ensure all our products and services meet industry standards and comply with regulatory requirements.
• Stay abreast of educational quality standards and best practices to continually elevate our offerings.

Testing and Reporting:

• Design and execute test plans for new features and updates, ensuring functionality meets user needs and quality expectations.
• Prepare and present reports on quality assurance activities, findings, and improvements to senior management and relevant stakeholders.

Continuous Improvement:

• Drive continuous improvement initiatives based on QA findings, customer feedback, and performance metrics.
• Recommend enhancements to course design, platform usability, and service delivery to enhance the overall user experience.

Cross-functional Collaboration:

• Work closely with product development, customer service, and marketing teams to ensure a unified approach to quality.
• Participate in product development meetings to advocate for quality standards and user satisfaction from the outset.

Quality Assurance Training:

• Provide training and guidance to team members on quality assurance best practices and methodologies.
• Foster a culture of quality across the organization, emphasizing the importance of excellence in every aspect of our work.

Qualifications:

• Bachelor’s degree in Education, Quality Management, Business Administration, or a related field.
• Minimum of 1 year of experience in quality assurance, preferably within the EdTech, e-learning, or related industries.
• Strong understanding of quality assurance methodologies, tools, and processes.
• Excellent analytical and problem-solving skills, with a keen attention to detail.
• Effective communication and interpersonal skills, capable of working collaboratively across multiple teams.
• Proficient in using QA software tools and platforms.
• A proactive, customer-centric approach to quality, with a passion for improving educational experiences.
• Ability to manage multiple projects simultaneously in a fast-paced environment.

Facilities:

• 100% Subsidized lunch facilities.
• Get free access to masterclasses & training sessions of Interactive Cares. For paid courses, they can get any course amounting to 20,000 BDT.
• The prospect of fast promotions, contingent upon demonstrated performance excellence.
• Opportunity for permanent employment based on exceptional performance and meaningful contribution towards the vision of the organization.
• Opportunities for integrated corporate network development.
• Opportunities to develop relevant skills by means of integrated training offerings.
• Career Direction and Growth.
• In-depth familiarity with relevant facilities management through hands-on experience.