MedEasy Healthcare Limited is Hiring!!!

Job Title: Customer Support Lead

Salary: Negotiable

Requirements: Strong knowledge of pharmaceuticals, drug interactions, and patient care

As the Customer Support Lead at MedEasy Healthcare Limited, you will play a crucial role in ensuring an exceptional customer experience by leading and managing the customer support team. You will be responsible for overseeing daily operations, resolving escalated issues, and implementing strategies to enhance customer satisfaction.

Key Responsibilities:

• Lead, mentor, and motivate a team of customer support executives to achieve performance targets.
• Conduct regular team meetings to communicate goals, expectations, and updates.
• Foster a positive and collaborative work environment.
• Handle escalated customer issues and provide timely and effective resolutions. Conduct regular reviews of customer support interactions for continuous improvement.
• Identify and address skill gaps within the team through ongoing training initiatives.
• Establish key performance indicators (KPIs) for the customer support executive team.
• Analyze performance metrics to identify areas for Improvement and Implement corrective actions.
• Continuously assess and improve customer support processes to enhance efficiency and effectiveness.
• Collect and analyze customer feedback to identify trends and areas for improvement. Implement strategies to enhance customer satisfaction based on feedback insights.

Qualifications:

• Bachelor’s degree in Pharmacy.
• Strong knowledge of pharmaceuticals, drug interactions, and patient care.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a dynamic healthcare environment.
• Proven experience in a customer support executive or service management rale 2 years of experience in a Managerial/Customer Support Executive role, Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Familiarity with online pharmacy operations is a plus.

Compensation & Benefits:

• Competitive Salary
• Salary Review: Yearly
• Subsidized Lunch
• Modern Work Environment
• Mobile Bill
• Two Festival Bonus

Only shortlisted candidates will be notified and selected for the next step