Customer Service Executive – IC – Interactive Cares

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Customer Service Executive - IC

Office – Full Time
Gender – No Preference
Physical – Office
Deadline – February 15, 2024

Customer Service Executive

Job Title: Customer Service Executive

Department: Customer Relationship Management

Location: Square Tower, Bashundhara Goli, Science Laboratory, Dhaka

Salary: 20k-30k

Position Type: Full-time

Experience: 1 Year

Customer Service Executive plays a pivotal role in ensuring our students and partners have a positive and seamless experience with our platform. You will be responsible for handling inquiries, resolving issues, and providing top-notch support to our users. Your primary goal is to maintain high levels of customer satisfaction while representing our brand.

Key Responsibilities:

Customer Support:

  • Respond to customer inquiries via email, chat, or phone promptly and professionally.
  • Assist users with registration, account management, and technical issues.
  • Troubleshoot and resolve user concerns, ensuring a positive resolution.

Product Knowledge:

  • Develop a deep understanding of our educational products and services to effectively assist users.
  • Stay updated on product updates and changes to provide accurate information**.**


  • Communicate with clarity, empathy, and professionalism to build trust and rapport with users.
  • Follow up with users to ensure their issues are fully resolved.


  • Maintain detailed records of customer interactions, issues, and resolutions.
  • Provide feedback to the development team regarding recurring technical issues.

Team Collaboration:

  • Collaborate with colleagues and cross-functional teams to escalate and resolve complex issues.
  • Share insights and suggestions for improving customer support processes.

Quality Assurance:

  • Monitor and evaluate customer service interactions to ensure quality and adherence to company standards.
  • Identify opportunities for improvement and provide feedback to supervisors.

Customer Feedback:

  • Gather and analyze customer feedback to identify trends and areas for improvement.
  • Suggest enhancements to products and services based on user input.


  • Bachelor’s degree or equivalent work experience.
  • Previous experience in customer service or support roles, preferably in an EdTech or e-learning environment.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving skills and a customer-centric mindset.
  • Ability to work in a fast-paced, dynamic environment.
  • Proficiency in using customer support software and tools.
  • Empathy and patience in dealing with customer inquiries and issues.
  • Team player with a willingness to collaborate and learn.


  • 100% Subsidized lunch facilities.
  • Get free access to masterclasses & training sessions of Interactive Cares. For paid courses, they can get any course amounting to 20,000 BDT.
  • The prospect of fast promotions, contingent upon demonstrated performance excellence.
  • Opportunity for permanent employment based on exceptional performance and meaningful contribution towards the vision of the organization.
  • Opportunities for integrated corporate network development.
  • Opportunities to develop relevant skills by means of integrated training offerings.
  • Career Direction and Growth.
  • In-depth familiarity with relevant facilities management through hands-on experience.