Ayykori Digital LTD is Hiring!!!

Position: Jr. Executive Customer Representative

𝐄𝐦𝐩𝐥𝐨𝐲𝐦𝐞𝐧𝐭 𝐒𝐭𝐚𝐭𝐮𝐬: Full-time

Salary: Negotiable

Location: Gulshan, Dhaka

We are seeking a motivated and dynamic individual to join our team as a Junior Executive Customer Representative at AyyKori Digital Ltd. This role involves interacting with customers via various communication for providing exceptional customer service, addressing inquiries, and resolving issues to ensure a positive customer experience.

𝐀𝐛𝐨𝐮𝐭 𝐀𝐲𝐲𝐤𝐨𝐫𝐢:

AyyKori, an exceptional company recognised as one of the top 10 startups in BIG 2023 and honored with the CYE award. Our journey is powered by innovation and backed by famous international VCs, offering you a unique chance to thrive in the future of consumer tech. Ayykori, has recently achieved a significant milestone by receiving the prestigious BYLC Ventures COHORT 7! Be part of this exciting space ship of the future and tap into unparalleled learning opportunities from industry leaders. If you’re ready to shape the future of online shopping and grow your career alongside the best, apply now and embark on this extraordinary adventure with AyyKori. Your future awaits!

𝐉𝐨𝐛 𝐃𝐞𝐬𝐜𝐫𝐢𝐩𝐭𝐢𝐨𝐧𝐬:

1. Maintaining contact with customers regularly through call,email,sms.
2. Handle customer inquiries and provide appropriate solutions or alternatives within a timely manner.
3. Maintain a high level of professionalism and empathy when interacting with customers.
4. Utilize to accurately document interactions and follow-up on unresolved issues.

5.Collaborate with other departments to address customer needs and provide comprehensive solutions.

6. Identify and escalate priority issues to the appropriate channels.
7. Assist in maintaining accurate records and documentation of customer interactions.
8. Contribute to the improvement of customer service processes by providing feedback and suggestions.

𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬⠘

1. Bachelor’s degree in BBA/MBA, or a related field (or equivalent work experience)
2. Previous customer service experience will be preferred.
3. Excellent verbal and written communication skills.
4. Strong problem-solving abilities and a proactive approach to handling customer concerns.
5. Proficiency in using customer service tools.
6. Ability to multitask and prioritize in a fast-paced environment.
7. Exceptional interpersonal skills and a customer-centric mindset.
8. Eagerness to learn and adapt to new technologies and procedures.
9. Fluent level of both spoken and written English & Bengali.

𝐎𝐭𝐡𝐞𝐫 𝐁𝐞𝐧𝐞𝐟𝐢𝐭𝐬:

• An international working environment in a start-up setting, and a unique opportunity to learn from the best in tech and business growth.
• Rigorous training and exposure in team management.
• Opportunity to grow.