GoZayaan is hiring!!!

Job Title: Executive, Customer Experience

Salary: Negotiable

Experience: 1-2 years of relevant experience will get priority

About GoZayaan: GoZayaan is the leading online travel agency (OTA) in Bangladesh providing a platform for users to book flights, hotels, and tours (domestic & international). We work tirelessly to make travel easier and more convenient for users by providing the maximum level of flexibility and transparency to make sure that they keep coming back for the best experience.

Get to know the team: At GoZayaan, the Customer Experience team understands the dynamic nature of travel. Our commitment extends beyond ticket purchase, accompanying travelers from their travel plans all the way to their destination. Embodying GoZayaan’s values, we strive for unparalleled service, using multiple support channels to ensure assistance is always available. With a focus on efficiency and customer satisfaction, our team members play a vital role in enhancing GoZayaan’s reputation as a trusted travel partner.

Join us in connecting people to destinations with the quality and care they deserve, shaping journeys that delight, and contributing daily to our core strength and service.

Responsibilities:

• Deliver excellent customer service and manage the needs of our customers through our communication channels (phone, e-mail, chat, social media)
• Professionally handle the high volume of inquiries from customers
• Take ownership of issues and concerns of customers
• Contribute to the customer experience knowledge base (FAQ, articles…)
• Continuously identify improvements in work processes & quality of communication to improve CSAT and resolution time
• Communicate effectively with cross-departmental teams, providing status reports and customer feedback for continuous improvement
• Perform office-based administrative tasks when required

Requirements:

• Minimum undergraduate from any reputed university
• Proficient in English & Bengali (read, write, speak)
• Excellent interpersonal & communication skills
• Stress tolerance and ability to work under pressure
• Attentiveness, empathy, patience, and consistency
• Willingness to work on a roster basis and on weekend / holidays
• Team player, good attitude, enthusiastic, detail-oriented, responsible, trustworthy, and goal focused